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Shipping & Delivery

The delivery charge is the cost that is charged to ship an order from our warehouse to customer’s address. After you submit your delivery details at checkout, the shipping fee will be displayed.
For more details, please refer to our shipping terms and explore more!

most deliveries may require two days or longer for domestic orders (India) based on the shipping option chosen. We are not liable for any delays and the delivery timings are approximations based on the time of pick-up suggested by the courier partners. Please refer to your shipment destination's expected delivery time. International orders delivery is country specific and may take anywhere between 6-12 working days for standard delivery. Express delivery option is also available and it takes about 3-6 working days for the delivery to most countries. For more details, please refer to our our shipping terms   and explore more!

Please contact our team within 6 hours of placing the order to request cancellation.
Within fourteen (14) working days of receiving the products, you can return any order for a complete product refund or exchange. Please note the following conditions to avail of an exchange or refund:
The items ought to be undamaged, in their original packaging, and in marketable condition. Used items will not be accepted and will be shipped back to the client.
1. Please get in touch with us and provide your order number and the reason for the return before mailing the things back to us.
2. You have to wait for us to send you a confirmation of return, along with additional advice on how to assist you in returning the items to us. We reserve the right to reject returned items if they are received after the above-mentioned fourteen-day period or without prior notice.
Note: Custom and personalized orders are non-refundable, non-exchangeable, and cannot be cancelled. Please review our return policy

Custom and Personalized Leather Orders:

Custom orders are crafted from scratch primarily based on particular design and size choices, even as customized orders involve adding unique touches to a present product, including engraving.

You can follow these steps to place a custom order:
1. Choose the leather good/item you wouid like to get customised.
2. ⁠send us the link for it and share what kind of customisation (size, colour or design) you would like to have.
3. ⁠if at any point you feel you are not able to place a custom order, please Contact us via email or WhatsApp. We will get back to you in 24 working hours

Customers can choose from different leather types, such as full-grain, top-grain, or exotic leather, depending on availability.

The production time for custom leather orders may vary based on the complexity of the design and the artisan's workload.

Personalization options often involve adding custom text, such as names, initials, or dates, using techniques like embossing, engraving, or stamping.

Custom and personalized leather products may be priced higher due to the personalized craftsmanship and materials involved. The final cost depends on factors such as leather type, size, complexity, and any additional customizations.

It is important to clarify the return and exchange policies with the leather artisan before placing an order. Custom orders, particularly those with personalized elements or custom sizes, cannot be returned unless there are defects in craftsmanship.

When placing an order with a leather artisan, inquire about the availability of design sketches or prototypes for your approval before production.

Leather Product Specific Questions:

We use 100% Genuine Buffalo Leather, ensuring high great. Our dedication to the use of proper materials guarantees durability and authenticity in each product.

Our leather is water-resistant but avoids prolonged moisture. Use a protectant and avoid heavy downpours for long-lasting beauty.

Use natural leather conditioner or oil, however, test on a small place first. This enables to keep the leather's suppleness and look without inflicting any undesirable damage.

Contact us to discuss bulk purchase options and receive unique pricing for large orders.