Refund policy

Return Policy for Customised Orders

At The Leather Warehouse, we take pride in crafting unique, personalized products to suit your preferences. Please read our return policy carefully for customized orders:

No Returns, No Exchange & No Refund on Customised and Personalised Orders

Since customised/personalised products are made specifically for you, they cannot be returned, exchanged, or refunded unless they have a manufacturing defect or damage. 

Order Confirmation Process

To ensure accuracy, our team will be in touch with you throughout the customization process.

  • We will not dispatch your order without your final confirmation, ensuring that all details meet your expectations before shipping.

Return Process for Non-Customized Items

To make the return process seamless for you, please follow the steps below:

Repack the Product

Kindly repack the product securely in its original packaging to ensure it remains safe during transit.

Courier Pickup

Our shipping partner will coordinate with you to pick up the product. Please ensure the product is ready for handover.

Return to Origin (RTO)

Once the product is picked up, it will be returned to our warehouse for verification.

Refund Process

After the product is verified as unused and in its original condition, we will initiate your full refund through Razorpay. You will receive a confirmation email once the refund is processed.

Replacement / Repair Conditions

Situation 1

If our product has a manufacturing defect upon receiving, please share images of the product. Our team will review the images and respond within 24–48 working hours for a replacement if the issue is found genuine.

Examples of manufacturing defects include:

  • Cuts in leather

  • Faulty zippers or hardware

  • Tears in lining material

In such cases, we request you to send the product to our warehouse. We will repair it if possible or replace it with a new item. We will also reimburse the shipping amount paid by you.

If sending the product yourself is not possible, we will arrange pickup from your delivery address, which normally takes 7 working days.

Situation 2

If there is a hardware issue within the warranty period (1 year), please send the product to our warehouse. We will repair or replace it after inspection. Shipping costs paid by you will be reimbursed.

Typically, the process takes around 7 working days.

Situation 3

If there is a hardware issue after the warranty period (1 year) and you would like the product repaired, you will need to send the item to our warehouse.

  • If repairable, we will confirm the repair charges.

  • If not repairable, we will provide possible alternatives for your consideration.

Returns

  • We accept returns for defective and non-defective non-customized products.

  • Return Window: 14 days from the date of delivery.

  • Product Condition: Must be unused and in original condition.

Exchanges

  • Exchanges are accepted only for non-customized products.

  • Customized products are not eligible for exchange.

Method & Fees

  • Method: Returns can be made in-store or by mail.

  • Return Label: Included in the package free of charge.

  • Restocking Fees: No charges for returns.

Refund Processing Time

Refunds will be processed within 14 days after receiving and verifying the returned item.

For any questions or further assistance, please contact our support team. We are committed to ensuring your satisfaction with our products and services.

Contact Details